Technology audit · Hospitality
Digital X-Ray — Hotel chain (Menorca)
Real case study: hotel technology audit in Menorca — 47 applications inventoried, 23% reducible SaaS spend, and a digitalization roadmap for a 4-property chain.
Challenge
Four properties, 400+ employees, a decade of growth piling up tools: PMS, booking engine, channel manager, department-level CRMs, critical spreadsheets owned by a single person. No one had the full list of what the chain used, paid for, or depended on. Leadership wanted to roll out AI but didn't know on what foundation.
No-blind-spots inventory Integration map Prioritized recommendations AES-GCM / RLS
Impact delivered
47 applications inventoried (12 without a clear owner), 23% of SaaS spend flagged as redundant or unused, 3 critical key-person dependencies documented, and an executive plan for the next 12 months.
